Once an order has been placed, you will receive an email notification to let you know your order is confirmed. Once your order has been dispatched we will send you another email. Please note the cut off time for same day dispatch is 3pm.
If you have received a faulty product on arrival, please contact our support team as soon as possible. Please include as much detail as possible regarding the issue. If an incorrect item has been sent out, once again please contact the support team to rectify the problem.
For UK orders we aim to have deliveries delivered within 2-4 days. On few occasions, some items may take longer to arrive(weekends, bank/public holidays) however this out of our control. Orders will be sent out on Royal Mail Tracked and Interlink Express Guaranteed Next day delivery. If you opt to choose Interlink Express Guaranteed Next day delivery, please ensure somebody is on hand to sign for the parcel. The cut off time for same day dispatch is 3pm.(Mon-Fri)
Please note for orders which are ordered for Guaranteed Next day Delivery on Friday are delivered on the Monday. At this moment in time we don't offer weekend delivery.
For European orders, products will be sent out using Royal Mail International Signed for. Please make sure somebody is available to sign for the package.
At Ziddi Direct.com we cannot be held responsible for import duties and customs tax once the parcel reaches it's destination country. These charges have to be paid by the recipient of the parcel. We are unable to tell you the cost of the charges, as different tax rates apply for different countries. Please contact your local Citizens Advice bureau or tax office for more info.
We do not deliver to BFPO addresses. We are also unable to deliver to PO box addresses.
Please note: For the time being, we can only send Royal Mail Tracked delivery on product categories(Bassaya, Beauty Night, Gabriella, Gracya, Irall, Passion, Provocative and Roza)
When at checkout, please select Royal Mail Tracked.
For all other products, normal delivery rates and charges are below.
|DELIVERY INFORMATION||COST OF DELIVERY||EXPECTED DELIVERY TIME|
|ROYAL MAIL TRACKED DELIVERY (adult toys and Bassaya-Roza categories)||£2.95||2-3 DAYS|
|INTERLINK EXPRESS 24 GUARANTEED NEXT DAY (Mon-Fri - If ordered before 3.15pm)||£5.95||1 DAY|
|ROYAL MAIL INTERNATIONAL SIGNED FOR (European orders - adult toys and lingerie)||£10.00||2-7 DAYS|
COUNTRIES WE DELIVER TO
|REPUBLIC OF IRELAND||ITALY|